Repairs and Returns

RMA processing procedure:

  • Please complete and submit the form below to initiate an RMA process
  • Describe the observed error behaviour as precisely as possible
  • You will receive a confirmation with an RMA return slip by e-mail
  • Please return the unit to us with the enclosed RMA return slip. Only send the unit without accessories.

    You will then receive an RMA number by email. This number must be clearly legible on the delivery note of the return.

    Our products are fundamental for the digitalization in public transport. ROQSTAR M12 Ethernet Switches provide the network infrastructure for e-ticketing, passenger counting systems (PCS), dynamic passenger information (DPI) and closed-circuit television (CCTV).


    Hoelzlestr. 3
    72768 Reutlingen


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